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Hi Feel air conditioner services

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1. Introduction

At HI FEEL Air Conditioners ("we", "us", or "our") we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

2. Information We Collect

When you contact us, schedule services, request quotes, or use our website, we may collect:

  • Personal Information: your name, email address, phone number, postal or service address.
  • Service Information: details about the AC supply, installation, maintenance, or design services you request.
  • Payment & Billing Information: payment details needed to process transactions (processed via secure third-party payment gateways).
  • Technical & Usage Data: IP address, browser type, device information, cookies and analytics data to improve the website and service delivery.

3. How We Use Your Information

We use information for purposes including, but not limited to:

  • Providing and managing AC supply, installation, maintenance and contractor services.
  • Communicating about bookings, service updates, quotes, and customer support.
  • Processing payments and billing, where applicable.
  • Sending marketing communications only if you have opted in (you can opt out anytime).
  • Improving our website, products, and services and protecting against fraud or abuse.

4. Sharing & Disclosure

We do not sell or rent your personal information. We may share information in limited circumstances:

  • Authorized Partners: for example, as an authorized Daikin dealer we may share necessary details with Daikin or other trusted partners to deliver products or warranty services.
  • Service Providers: third-party vendors who support operations (payment processors, hosting, analytics, email delivery).
  • Legal Requirements: when required by law, regulation, or legal process, or to protect our rights and safety.

5. Data Security

We use reasonable industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure. If a breach occurs, we will act in accordance with applicable laws and notify affected parties as required.

6. Cookies & Tracking

Our website may use cookies and similar technologies to provide basic functionality, remember preferences, and collect analytics data. You can manage or disable cookies via your browser settings — note that disabling cookies may affect website functionality.

7. Your Rights

You have certain rights regarding your personal information, subject to local law. These include:

  • Accessing the personal data we hold about you.
  • Requesting correction or updates to inaccurate information.
  • Requesting deletion of your personal data (subject to legal or contractual retention requirements).
  • Opting out of marketing communications at any time.

To exercise these rights, contact us using the details below. We may ask for information to verify your identity before responding to requests.

8. Third-Party Links

Our site or communications may contain links to third-party websites (for example, Daikin). We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: